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Articles & Insights

Articles From The Drum Team

Insights, frameworks, and practical guidance for professional services firms. From project management to financial performance, we cover what matters to your business.

Time Tracking and Invoicing Software: How to Connect Hours Worked to Dollars Billed
Time Tracking and Invoicing 12 Jan 2026

Time Tracking and Invoicing Software: How to Connect Hours Worked to Dollars Billed

When time tracking and invoicing live in separate tools, hours slip through the cracks. Here's what to look for in software that connects both.

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How to Calculate Utilization Rate: Formula, Benchmarks, and What a Good Rate Looks Like
Calculating Utilization Rate 11 Jan 2026

How to Calculate Utilization Rate: Formula, Benchmarks, and What a Good Rate Looks Like

The average utilization rate in professional services is 68.9% — down from 73% three years ago. Here's how to calculate yours and what to do about the result.

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Billable Hours Tracking: How to Capture Every Hour and Turn It Into Revenue
Billable Hours Tracking 10 Jan 2026

Billable Hours Tracking: How to Capture Every Hour and Turn It Into Revenue

Service firms lose 10-15% of billable revenue to sloppy time tracking. Here's how to build a system that captures every hour and connects it to invoicing.

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Project Schedule Variance: How to Spot Delays Before They Derail Your Timeline
Project Schedule Variance 08 Jan 2026

Project Schedule Variance: How to Spot Delays Before They Derail Your Timeline

Schedule variance tells you whether a project is ahead or behind — measured in dollars, not gut feeling. Here's how to calculate SV and act on what it reveals.

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Invoicing with Xero: How Consultants Can Get Paid Faster and Reduce Admin
Invoicing with Xero 05 Jan 2026

Invoicing with Xero: How Consultants Can Get Paid Faster and Reduce Admin

Xero handles accounting, but consulting invoices need time tracking data, project codes, and approval workflows. Here’s how to bridge that gap.

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Creating Purchase Orders: How to Control Project Spending Before It Happens
Creating Purchase Orders 04 Jan 2026

Creating Purchase Orders: How to Control Project Spending Before It Happens

Purchase orders prevent surprise expenses from blowing up your project budget. Here's how to create, approve, and track them without slowing your team down.

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Drum + QuickBooks Integration: How It Works and What It Automates
Integrating with Quickbooks 02 Jan 2026

Drum + QuickBooks Integration: How It Works and What It Automates

Drum's QuickBooks integration syncs invoices, contacts, and payments automatically — so your project data and accounting always match without manual entry.

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Project Execution Plan: How to Turn Your Proposal Into a Delivery Roadmap
Project Execution Plan 31 Dec 2025

Project Execution Plan: How to Turn Your Proposal Into a Delivery Roadmap

A project execution plan bridges winning the work and delivering it. Here's how to define scope, assign resources, and set milestones that stick.

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How to Calculate Overhead Rate: Formula, Examples, and What It Means for Your Pricing
Calculating Overhead Rate 30 Dec 2025

How to Calculate Overhead Rate: Formula, Examples, and What It Means for Your Pricing

Your overhead rate shapes project pricing. Here's how to calculate it, worked examples, and how to set rates that truly cover your costs.

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10 Project Milestone Examples for Professional Services Firms
Examples of Milestones 28 Dec 2025

10 Project Milestone Examples for Professional Services Firms

Well-placed milestones trigger progress payments, catch scope drift early, and keep clients aligned. 10 examples for consulting and agency projects.

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Project Accounting: How to Track Revenue, Costs, and Margin at the Project Level
Project Accounting Management 24 Dec 2025

Project Accounting: How to Track Revenue, Costs, and Margin at the Project Level

Standard accounting tells you if the business is profitable. Project accounting tells you which projects are profitable — and why. Here's how to set it up.

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How to Manage Multiple Projects at Once Without Dropping the Ball
Managing Multiple Projects Simultaneously 21 Dec 2025

How to Manage Multiple Projects at Once Without Dropping the Ball

Running 5+ client projects is the norm for service firms. Here's how to manage multiple projects at once: prioritise, delegate, stay on top.

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Revenue Per Employee: How to Calculate It, What's Normal, and How to Improve It
Revenue per Employee 18 Dec 2025

Revenue Per Employee: How to Calculate It, What's Normal, and How to Improve It

Revenue per employee for professional services firms averages $199K, down from $207K three years ago. Calculate yours and learn what drives it up.

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Professional Service Agreement: What to Include, What to Skip, and Real Examples
Professiona Service Agreement 16 Dec 2025

Professional Service Agreement: What to Include, What to Skip, and Real Examples

A good service agreement protects your scope, payment terms, and IP without 30 pages of legalese. Here's what to include — with clauses you can actually use.

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What Is Capacity Planning? How to Match Your Team's Bandwidth to Incoming Work
What is Capacity Planning 15 Dec 2025

What Is Capacity Planning? How to Match Your Team's Bandwidth to Incoming Work

Capacity planning prevents overcommitting and underutilising your team. Here's how to forecast demand, spot gaps, and staff projects before they start.

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Project Management Fundamentals: The Core Concepts Every Firm Director Should Know
Fundamentals Project Management 13 Dec 2025

Project Management Fundamentals: The Core Concepts Every Firm Director Should Know

Scope, schedule, budget, resources, and risk — these five fundamentals determine whether projects succeed or fail. Here's how they work together in practice.

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Programme Risk Management: How to Identify, Assess, and Mitigate Risks Across Multiple Projects
Programme Risk Management 12 Dec 2025

Programme Risk Management: How to Identify, Assess, and Mitigate Risks Across Multiple Projects

Managing risk across a programme of projects is harder than single-project risk management. Here's a practical framework with real-world examples.

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QuickBooks Integration: How to Connect Your Project Tools and Stop Double-Entering Data
Integration with QuickBooks 11 Dec 2025

QuickBooks Integration: How to Connect Your Project Tools and Stop Double-Entering Data

QuickBooks integration done manually wastes hours each week. Connect your project tools so invoices, expenses, and contacts stay in sync.

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Project Cost Management: How Service Firms Keep Projects Profitable From Start to Finish
Project Cost Management 10 Dec 2025

Project Cost Management: How Service Firms Keep Projects Profitable From Start to Finish

Most service firms only see the real cost of a project after it's done. Here's how to estimate, track, and control costs while you can still change the outcome.

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What Is Earned Value Management? How to Measure Real Project Progress
Earned Value Management 09 Dec 2025

What Is Earned Value Management? How to Measure Real Project Progress

Earned value management combines scope, schedule, and cost into one picture of project health. Calculate EVM metrics and act on the results.

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